Shipping Information
All toys on Toyzoo are in stock and ship from our warehouse in Newcastle NSW. National postal orders are sent with Australia Post; eligible local delivery orders are delivered by our Toyzoo team.
🎄 Christmas 2026 order-by dates
Want it under the tree? Order by 3pm (Sydney time) on the date below and we’ll post it from Newcastle NSW the same day with Australia Post Parcel Post.
| Delivering to | Order by 3pm |
|---|---|
| NSW | Mon 21 December |
| ACT, VIC, QLD, SA, TAS | Fri 18 December |
| WA | Thu 17 December |
| NT | Tue 15 December |
| Regional, rural & remote areas | Please order 2–3 business days earlier than the dates above |
Dates are based on Australia Post’s 2026 Christmas sending dates for metro areas. They’re a guide, not a guarantee, so the earlier the better! Orders after these dates still go out fast but may arrive after Christmas.
How much is delivery?
Free shipping on orders of $99 or more, anywhere in Australia.
For orders under $99, shipping is a flat $9.99 per order, Australia-wide.
The same price applies Australia-wide, including WA, NT and TAS. Your exact shipping cost is shown at checkout before you pay.
Free local delivery in eligible postcodes
Free local delivery on orders $100+ is available to eligible Newcastle and Lake Macquarie postcodes. Our Toyzoo team delivers to your door within 1–2 business days. Maitland is not included.
Eligible postcodes: 2264–2265, 2267, 2278, 2280–2287, 2289–2300, 2302–2308 and 2322. Postcodes 2320, 2321 and 2323 are not included.
Enter your postcode at checkout and choose “Free local delivery (1–2 business days)” when available. Orders placed after 3 pm or on weekends are processed from the next business day.
When will my order ship?
Order by 3pm (Sydney time) on a weekday and we post it the same day. Orders placed after 3pm, or on weekends and public holidays, are posted the next business day. You’ll receive an email confirmation when your order is placed.
Delivery time after dispatch depends on your location. Delivery estimates don’t count weekends or public holidays, and we can’t guarantee a specific delivery day or time. If you need your order by a certain date, please contact us before ordering.
Lost or damaged parcels
We pack every order carefully. If your parcel arrives damaged, or hasn’t arrived when expected, please contact us with your order number and we’ll help sort it out with Australia Post.
Returns
Changed your mind? You can return unused items in their original, unopened packaging within 14 days of delivery. Return postage is paid by you, and the original shipping charge isn’t refunded. If something arrives faulty, damaged or not what you ordered, contact us and we’ll refund it in full, including postage. This doesn’t affect your rights under Australian Consumer Law. Full details: Returns & Refunds.
Please check your order
Please check your order within 24 hours of receiving it. If anything is wrong, contact us straight away at [email protected] and we’ll fix it.
We’re not responsible for parcels sent to an incorrect address entered at checkout, or for damage caused by improper handling after delivery.